Payment details:

We accept all major credit &  debit cards, including American Express. 


Delivery & charges:

Delivery charges are banded by overall price and weight of the goods, and will be calculated at the checkout page.  

We endeavour to dispatch all orders from our Wingfield Digby range within 2 working days.  Including delivery, please allow 5 working days from the date of your order for the delivery. If your need your order urgently, please email us straight away after placing your order and we will try to meet your needs as best we can. Email alice@wingfielddigby.co.uk

To ensure safe delivery of our products, we always use reliable couriers and a signed-for service. If you are out at the time of delivery, a card will be left for you to arrange re-delivery.

UK DELIVERY 

Delivery charges:

£5.00 signed for recorded delivery (small parcel) - For orders under £50

£6.00 signed for recorded delivery (large parcel) - For orders between £50 - £150

FREE UK DELIVERY FOR ORDERS OVER £150

EUROPE 

£15 signed for international express delivery - For orders under £150  

£20 signed for international express delivery - For orders over £150

FREE EUROPEAN DELIVERY FOR ORDERS OVER £250

USA & WORLDWIDE (ex-Europe)*

£20 signed for international express delivery - For orders under £150 

£15 signed for international express delivery - For orders £150 - £250

FREE WORLDWIDE DELIVERY FOR ORDERS OVER £250

*These worldwide express postage rates are subsidised by us as the price accounts for UK VAT. If you live outside the European Union (EU) and would prefer to be invoiced for your order excluding VAT and pay the full rate for postage, please email us prior to ordering and we can send you a custom invoice.   

Please note that recipients outside the EU will be responsible for any import duties / fees incurred.  It is also worth noting that sometimes goods may be delayed due to customs clearance or weather, so please allow extra time for international orders. The customer is responsible for providing any information to customs if requested in order to ensure the goods are cleared.

 

Damage & Returns Policy:

If you suspect goods have been damaged in transit based on the state of the parcel received, please sign for the package as 'damaged' and contact us directly so that we can take the issue up on your behalf with the postage carrier.  

If for any reason you are not satisfied with the product, please return it within seven days using Royal Mail recorded delivery in the original packaging.   Once returned, we will refund the cost of the goods (excluding postage).   However due to the specific nature of wholesale, trade and bespoke items, we cannot accept returns of bespoke / trade orders unless the product(s) are damaged. 



Disclaimer:

We endeavour to display our products as accurately as possible, however due to photography and variations in monitor displays, some colours will differ slightly.    



Personal Details:

We will not share your personal details with third parties, but may from time to time send you information directly or by email about our latest products.  You can opt out at any time. 

 

Competition and giveaway details:

By entering our competition(s) you are agreeing to be signed up to the Wingfield Digby database and email newsletter, plus those of any named brand involved in that competition. You may unsubscribe at any time.

Winner(s) will be chosen through a random prize-draw and will be notified within one week.

Prize(s) are non-transferable and there is no cash alternative.

Please allow up to 7 days for delivery of the prize. The prize will be delivered to a UK address.