Payment details:

We accept all major credit &  debit cards, including American Express. 


Delivery & charges:

Delivery charges are banded by overall price and weight of the goods, and will be calculated at the checkout page.  

We endeavour to dispatch all orders Wingfield Digby within 2 working days. Including delivery, please allow 5 working days from the date of your order for the delivery. If your need your order urgently, please email us straight away after placing your order and we will try to meet your needs as best we can. Email info@wingfielddigby.co.uk

To ensure safe delivery of our products, we always use reliable couriers and a signed-for service. If you are out at the time of delivery, a card will be left for you to arrange re-delivery.

UK DELIVERY -  FREE UK DELIVERY FOR ORDERS OVER £150

UK delivery charges :

£5.00 signed for recorded delivery (small parcel) - For orders under £50

£6.00 signed for recorded delivery (large parcel) - For orders between £50 - £150

£0.00 free signed for recorded delivery - For orders over £150

 

EUROPE - FREE EUROPEAN DELIVERY FOR ORDERS OVER £250

European delivery charges:

£15 signed for international express delivery - For orders under £150  

£20 signed for international express delivery - For orders £150 - £250 

£0.00 free signed for international express delivery - For orders over £250

 

USA & WORLDWIDE (ex-Europe)* - FREE WORLDWIDE DELIVERY FOR ORDERS OVER £250

£20 signed for international express delivery - For orders under £150 

£15 signed for international express delivery - For orders £150 - £250

£0.00 free signed for international express delivery - For orders over £250

 

Damage & Returns Policy:

If you suspect goods have been damaged in transit based on the state of the parcel received, please sign for the package as 'damaged' and contact us directly so that we can take the issue up on your behalf with the postage carrier.  

If for any reason you are not satisfied with the product, please return it within seven days using Royal Mail recorded delivery in the original packaging.  Once returned, we will refund the cost of the goods (excluding postage).   However due to the specific nature of wholesale, trade and bespoke items, we cannot accept returns of bespoke / trade orders unless the product(s) are damaged. 



Disclaimer:

We endeavour to display our products as accurately as possible, however due to photography and variations in monitor displays, some colours will differ slightly.    

Privacy policy:

Wingfield Digby is not responsible for the privacy policies of third party web sites to which any links are provided. You should check the privacy policies on these sites before providing any personal information.

Cookies:

We use cookies in a number of ways in order to provide useful analytics that help us optimise our website and your visits to it.  We are currently using cookies to help us process items in your shopping basket, provide real-time currency conversion, compile aggregate data about site traffic and site interaction so that we can offer improved shopping experiences and features in the future.

Cookies are only used if you have "allow cookies" enabled in your web browser. There are a number of ways you can manually manage cookies on your computer/device. Read more on the About Cookies website.

Google Analytics:

We use Google Analytics to understand how our website is being used in order to improve the user experience. 


Personal Details:

To ensure we are able to offer you the best possible service in the future, information relating to orders placed online and your contact details are stored on internal system. We will not share your personal details with third parties, though providers of support or software on our internal system may have access to the data for maintenance purposes.  Such third parties are prohibited from sharing this information. With your prior consent at checkout, we may from time to time send you information directly or by email about our latest products and discounts for loyal customers.  Having placed an order and opted to receive emails from us, you can opt out by email at any time by clicking the clear link in the footer of the email or contacting info@wingfielddigby.co.uk with the word: "unsubscribe" in the subject. 

 

Competition and giveaway details:

We occasionally give away products or partner with other luxury brands to do so. By entering of any competition(s) you are agreeing to be signed up to the Wingfield Digby marketing database and email newsletter, plus those of any named brand involved in that competition. This will be clearly referenced during the entry stage of the competition. You may unsubscribe at any time. Winner(s) will be chosen through a random prize-draw and will be notified within one week.

Prize(s) are non-transferable and there is no cash alternative.

Please allow up to 7 days for delivery of the prize. The prize must be delivered to a UK address.